Specialist staffing agency, Blue Arrow reports on UK-wide and regional salary and hiring trends in Contact Babel’s 15th edition of its UK Contact Centre Decision-Makers’ Guide (2017/18). The guide which identifies seven of the major challenges affecting the contact centre industry, provides data gathered from over 200 contact centre managers and directors to discuss topics including; Improving Quality and Performance, Maximising Efficiency and Agent Optimisation, Digital, Cloud and the Customer of the Future, Outbound and Proactivity, HR Management, The Customer Experience and Strategic Directions.
