Step Together

Step Together’s Rehabilitation through Volunteering project provides in-depth support to wounded, injured and sick (WIS) veterans and service personnel across England to engage in community volunteering as part of their rehabilitation and recovery process.
We are seeking a Project Manager to work directly with WIS clients in the East of England, working alongside Personnel Recovery staff and representatives from veterans’ organisations engaged in the WIS recovery programmes. Through one-to-one support, group presentations, workshops, visits and follow-up mentoring, the post-holder will encourage and support WIS clients into volunteering placements, with the aim of enhancing confidence and personal skills and supporting a successful transition to civilian life.
The position will be home-based in the East Midlands/East of England and will involve significant travel to clients, referral agencies, recipient charities, and the PRU in Colchester, so the use of a car and full, clean driving licence is essential.
This position requires persistence, self-motivation, and determination, and would be very well suited to someone with direct military (or military family) experience at a management level. The ability to relate to veterans and soldiers of all genders and all ages, and their families, with a specific focus on supporting those who have been wounded, injured or sick,
is crucial. Applicants should be comfortable with remote working and have a valid driving licence.

This is a 12-month fixed term contract, permanent subject to funding.
Hours: 21 hours per week (to be worked over 3 to 5 days)
Salary: £15,300 actual (£25,500 FTE)
Holidays: 20 days including public holidays (33 FTE)
To apply, please complete an application form (available to download from and send to explaining clearly how you meet the criteria outlined in the person specification (also available on our website).

Step Together Volunteering is an equal opportunities employer and we welcome applications from all groups. If you need documents in an alternative format or require any adjustments or support, please contact us at or 0117 955 9042.

The post-holder will be expected to work in partnership with staff within the military Personnel Recovery Programme, as well as with staff working in organisations that support veterans and their families.
The Volunteering Project Manager will be expected to:
1. Continue to develop, expand and administer the Rehabilitation through Volunteering Programme in the East Midlands and East of England, and act as the point of contact for the programme in the region.
2. Work in partnership with Personnel Recovery staff and service charity representatives who are engaged in the individual recovery programmes for WIS service personnel and veterans, with the primary aim of encouraging and supporting engagement in volunteering as part of the recovery process.
3. Through one-to-one support, group presentations, workshops, visits and follow-up mentoring, encourage veterans, service personnel (and families where appropriate) to volunteer with the aim of enhancing confidence and personal skills as part of their recovery, rehabilitation and transition to civilian life.
4. Work flexibly. Carry out a range of activities to encourage and support volunteering according to clients’ needs and abilities, including support with applications, CVs, making calls, visiting charities and attending interviews. Maintain regular contact with clients and staff regarding volunteering applications and placements.
5. Act as the information-and-help point, advisor and mentor for all WIS Serving and Veteran Armed Forces volunteers, potential volunteers and their families.
6. Develop and maintain partnerships with other actors in the Recovery Capability sector and promote understanding of Step Together’s programme model.
7. Research possible new referral sources and attend external meetings to establish partnership working arrangements.
8. Develop active links with local charities which may be able to offer voluntary placements and source suitable and viable volunteer opportunities for clients with a range of needs and interests.
9. Maintain client, referrer and charity placement records, recording, storing and sharing information appropriately on the charity’s case management system, with regard for confidentiality and safe practice in line with Data Protection and GDPR regulations and Safeguarding principles.
10. Collect and record monitoring information required for Step Together’s monitoring and evaluation processes and donor reports, including client statistics, volunteer awareness, placement take-up, medium and long-term outcomes and client feedback.
11. Adhere to Step Together’s Safeguarding policies and procedures at all times.
12. Collate and document good news stories for Step Together website and other marketing strategies including opportunities to encourage serving and veteran WIS to take part.
13. Identify and undertake other appropriate initiatives in agreement with Step Together.
14. Report regularly to the Operations Manager and to Step Together’s head office.

This role will most likely be suitable to those with the following skills and experience:


  • Demonstrated understanding of the Services’ Personnel Recovery Capability environment and the actors involved
  • Demonstrated understanding of military staffing procedures within a command structure
  • Demonstrated understanding of the veteran community, and the challenges some veterans face
  • Experience in local UK volunteer work
  • Excellent communication skills, with the ability to relate to service personnel and veterans of all ages and genders, in particular those who are wounded, injured or sick
  • Excellent presentation skills and a friendly, approachable manner
  • Good administrative skills, including report[1]writing, time and workload management
  • High determination and persistence
  • Self-motivation and discipline
  • Able to work flexibly, including occasional evenings and weekends where necessary
  • Full clean driving license


  • Experience of working with, and providing support to, service personnel who are WIS
  • Direct or family experience of service within the military command structure
  • Experience of working with veterans or veterans’ organisations
  • Experience of working within the charity sector, and networking with other community organisations or charities
  • Good understanding of safeguarding policies and practices relating to vulnerable adults
  • Experience of multi-agency working
  • Good IT skills including word, PowerPoint, spreadsheets and Outlook

To apply for this job email your details to

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