Paul Burbidge, Sector Head of Support Services – Blue Arrow comments on the importance of understanding what the ideal contact centre employee wants from their work-life in the industry, “In a candidate short market where demand continues to outstrip supply, it’s crucial that we understand what ‘the right sort of person’ looks like and wants from their work life balance. It’s time to take a holistic and worker-centric view of how we compete for the right sort of people and making sure that the work available continues to offer fulfilment and a rewarding career.”
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