Training Officer

Main duties and accountabilities:

• To be an active member of the Training Team, role modelling Mitie values, You Are Mitie principles and Professional standards challenging behaviour that is not aligned
• Manage the completion of theTraining Plan and the delivery of ITC’s, Refreshers etc taking responsibility for ensuring adequate resource is maintained for all programmes
• Deliver training packages to cohorts of new and experienced Care & Custody colleagues in person to ensure best practice is embedded, compliance with all legislative and contractual is achieved and relevant Training assessments are completed
• Deliver Train the Trainer packages for Operational Coaches, Buddies & Mentors
• Participate in the training of team members facilitating ‘Upskilling’ workshops for Training Officers
• Use a variety of techniques to suit different learning styles, neurodiversity needs and individual special requirements
• Monitor the progress of delegates during training and provide developmental verbal and written feedback to assist with their progress during MiBase Training.
• Work in collaboration with Training Support Team to ensure that Training Records are utilised to maintain a record of individual training and assessments completed. This includes the recording of attendance for recruitment planning, renumeration and vetting purposes
• Regularly review existing training materials and recommend changes to support Continuous Improvement
• Support the Regional Training Manager in actively promoting training across Care & Custody, contributing to the goal of supporting all staff to reach their full potential
• Assist with the design, development, review, and continuous improvement of bespoke Care & Custody learning packages, working in collaboration with the Regional Training Manager(s) and the Operational training team to update and develop training materials in line with changes in process or policy
• Promote DCO (Detainee Custody Officer) apprenticeships to support the Mitie Group apprenticeship strategy

Person Specification

• Minimum 2 years’ experience in a people facing training role
• Minimum 1 years’ experience in a fast paced ever changing environment working autonomously and remotely within a wider team
• Career experience in the use of a range of techniques to support training and development activities is required
• Relevant and industry recognised accreditations and qualification’s e.g., Education and training qualification level 3 or equivalent and/or previous coaching & teaching experience
• Demonstrable ability to adapt behaviours, communication styles and approaches for differing groups of people
• Positive and self-motivating with the ability to champion the Mitie core values
• Administrative, record keeping and report writing skills
• Effective and clear written communication skills
• Ability to confidently use and work with Microsoft Packages and systems
• A natural curiosity to develop and master personal skills and knowledge
• Approachable, engaging, and authentic communication style
• Use of Force, First Aid or H&S instructor is desirable but not essential
• Previous Line Manager experience beneficial but not critical