Veterans can now apply for and download a digital version of the HM Armed Forces Veteran Card, giving them quicker and easier access to a range of public services and discounts.
The new digital card, available from today, allows veterans to confirm their status directly from their smartphone, removing the need to wait for a physical card in the post. The move is part of the government’s wider plan to modernise how people access services through digital platforms.
Easier access to key services
Nearly two million veterans are eligible to use the digital card, which contains the same information as the physical version, including name, photo, date of birth and service details. It can be used to access healthcare, housing support and employment services, as well as discounts at participating businesses.
Veterans can download the card through the GOV.UK One Login app, which uses passcodes, Face ID or Touch ID for security. Once approved, the digital card can be downloaded in minutes.
The government says the new system will make it simpler for veterans to prove their status and access support including Op RESTORE for physical health, Op COURAGE for mental health, Op FORTITUDE for housing, and Op ASCEND for employment.
Optional alternative to the physical card
The digital card is optional and will sit alongside the existing physical card. Initially, it will be for in-person use, but functionality is expected to expand to online services in the coming months.
Angela Kitching, director of campaigns, policy and research at Royal British Legion, said: “We welcome the introduction of the digital HM Armed Forces Veteran Card as we do any initiative that helps to improve access to services and benefits for the Armed Forces community. The fact that the digital Veteran Card will enable veterans to access and use their card more quickly is a positive development.”
Part of wider digital reforms
The launch is the first time a government-issued credential has been stored in the GOV.UK One Login app. It forms part of the UK government’s digital transformation plans, which aim to make services simpler and faster to access.
Over time, the government intends to expand the platform to include other credentials, such as a digital driving licence, as part of a wider shift towards what it calls the “GOV.UK Wallet.”
The new system is intended to reduce administrative delays, cut red tape and make it easier for veterans to access the support and recognition they are entitled to.
