“The research demonstrated that by focussing on the positives and building on what works, we can actually boost employee performance and help with the learning and development of our teams.”

The CIPD research centred on workplace interventions in three government organisations: Her Majesty’s Revenue and Customs (HMRC), the National Offender Management Service (NOMS, now called Her Majesty’s Prison and Probation Service, or HMPPS) and the Valuation Office Agency (VOA), as well as work with the Civil Service Employee Policy team. The field study involved before-and-after measures, comparing control groups who were not given any training or support with treatment groups who attended a training workshop on leading strengths-based performance conversations. In the VOA there were additional interventions including a change in HR policy on performance management.

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