Forces in Mind Trust has awarded £357,574 to SSAFA, the Armed Forces charity, for a new project evaluating the impact of casework support across the Armed Forces community.
SSAFA will work with the University of Stirling on the 30-month project, which will examine how casework is delivered, who it supports and what economic and social value it provides.
Casework offers tailored welfare and wellbeing support to thousands of members of the Armed Forces community each year. It is often delivered alongside financial assistance from military charities, benevolent funds and other organisations.
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SSAFA said evidence from its services shows that the needs of the Armed Forces community are becoming more complex. In 2025, the average financial value of a case rose by almost 18% compared with the previous year.
The project will use data from SSAFA’s Armed Forces Casework Service to build a clearer understanding of beneficiary needs, casework services and the partnerships that support delivery.
SSAFA delivers the service in partnership with other military charities, benevolent funds and organisations, allowing funding to be pooled so that people seeking support can receive help suited to their circumstances.
The research will also collect and analyse demographic data from the 2021 and 2022 censuses and the Ministry of Defence, with the aim of developing evidence that can benefit the wider Armed Forces charity sector.
Semi-structured interviews will be carried out with beneficiaries to understand the personal impact of casework support.
Researchers will also interview casework staff and volunteers to identify which parts of the service deliver the greatest impact.
The findings will examine risks and opportunities linked to casework delivery, recommend ways to reduce risks and assess the service’s readiness and resilience as demand continues to change.
Forces in Mind Trust said the evaluation will help the Armed Forces charity sector better understand changing need and provide more effective support in future.
